welcome to unigate systems
We offer comprehensive Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) services to customers worldwide. For more than a decade, we have provided 24/7/365 technical support, multi-lingual support, managed services, and multi-channel services delivery. Our domain expertise makes us leaders across different domains like Healthcare, High Technology, and BFSI.
BPO Service Delivery Channels
Our Multi Channel Service Delivery
BPO Service Portfolio
| TECHNICAL SUPPORT |
CUSTOMER INTERACTION SERVICES |
BACK OFFICE & SHARED SERVICES |
HIGH TECH |
| Internal Helpdesk |
Inbound, Outbound |
Transactional |
Mobile Apps Support |
| External Helpdesk |
B2B, B2C |
End-to-End Processes |
Networking Support |
| Office Productivity Suites |
Inbound Customer Care |
IT-Enabled |
Software Support |
| Operating Systems |
Outbound B-B Programs |
Payment Processing |
IT Helpdesk |
| Proprietary Software |
Outbound Sales |
Transaction Processing |
Customer Care |
| Hardware & Tech. Equip. |
3rd Party Verification |
Invoicing |
Billing Query |
| Networking (LAN/WAN) |
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Claims Processing |
Subscriber Management |
| Internet/Intranet/ Extranet |
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Application Processing |
Order Processing |
| Vendor/OEM Support Mgmt. |
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CCNA |
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MCSE |
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Security cert. CSPFA |
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| CUSTOMER INTERACTION: Technical support, Customer care, Order management, RMA processing, Tele-marketing, Cross-selling, Up-selling, Product information, Delivery status, Billing |
| BACK-OFFICE PROCESSING: Billing, Forms processing, Data processing, Document management |
| 24x7x365 ops... Email / Chat / Voice ... Onshore / delivery |
KPO Service Portfolio
| BUSINESS RESEARCH |
INVESTMENT RESEARCH |
MARKET RESEARCH |
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Buy Side Research |
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| Data collection |
Economy, Industry & Company (EIC) |
Customer segmentation |
| Creation and maintenance of databases |
Research across multiple countries, verticals |
Product affinity analysis |
| Updating existing research |
Equity research |
Cross selling |
| Analysis and synthesis |
Debt profiling |
Target marketing/response modeling |
| Company/industry profiles |
Mergers & acquisitions research services |
Churn analysis |
| Market studies segment analysis |
Due diligence support |
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| M&A target identification and valuation |
Financial modeling & analysis |
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| Product and value chain analysis |
Financial statement analysis |
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| Recommendations |
Valuations |
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| Commercialization/business plans |
Valuations sensitivity analysis |
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Sell Side Research |
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| Entry strategy support |
Comps selection |
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| Optimization studies |
Pitch books, business plans |
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| Investment support |
Project appraisal |
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| Regular newsletters |
Fixed income research |
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| Multi-lingual primary and secondary research |
Debt pricing |
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Credit research |
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Enterprise primary research |
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Library services |
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Key Differentiators
- Offshore/blended delivery model
- Reduces hold times
- Improves response times
- Reduces costs
- Flexible pricing mechanisms
