welcome to unigate systems

We offer comprehensive Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) services to customers worldwide. For more than a decade, we have provided 24/7/365 technical support, multi-lingual support, managed services, and multi-channel services delivery. Our domain expertise makes us leaders across different domains like Healthcare, High Technology, and BFSI.

BPO Service Delivery Channels

Our Multi Channel Service Delivery

BPO Service Portfolio

TECHNICAL SUPPORT CUSTOMER INTERACTION SERVICES BACK OFFICE & SHARED SERVICES HIGH TECH
Internal Helpdesk Inbound, Outbound Transactional Mobile Apps Support
External Helpdesk B2B, B2C End-to-End Processes Networking Support
Office Productivity Suites Inbound Customer Care IT-Enabled Software Support
Operating Systems Outbound B-B Programs Payment Processing IT Helpdesk
Proprietary Software Outbound Sales Transaction Processing Customer Care
Hardware & Tech. Equip. 3rd Party Verification Invoicing Billing Query
Networking (LAN/WAN)   Claims Processing Subscriber Management
Internet/Intranet/ Extranet   Application Processing Order Processing
Vendor/OEM Support Mgmt.     CCNA
      MCSE
      Security cert. CSPFA
CUSTOMER INTERACTION: Technical support, Customer care, Order management, RMA processing, Tele-marketing, Cross-selling, Up-selling, Product information, Delivery status, Billing
BACK-OFFICE PROCESSING: Billing, Forms processing, Data processing, Document management
24x7x365 ops... Email / Chat / Voice ... Onshore / delivery

KPO Service Portfolio

BUSINESS RESEARCH INVESTMENT RESEARCH MARKET RESEARCH
  Buy Side Research  
Data collection Economy, Industry & Company (EIC) Customer segmentation
Creation and maintenance of databases Research across multiple countries, verticals Product affinity analysis
Updating existing research Equity research Cross selling
Analysis and synthesis Debt profiling Target marketing/response modeling
Company/industry profiles Mergers & acquisitions research services Churn analysis
Market studies segment analysis Due diligence support  
M&A target identification and valuation Financial modeling & analysis  
Product and value chain analysis Financial statement analysis  
Recommendations Valuations  
Commercialization/business plans Valuations sensitivity analysis  
  Sell Side Research  
Entry strategy support Comps selection  
Optimization studies Pitch books, business plans  
Investment support Project appraisal  
Regular newsletters Fixed income research  
Multi-lingual primary and secondary research Debt pricing  
  Credit research  
  Enterprise primary research  
  Library services  

Key Differentiators

  • Offshore/blended delivery model
  • Reduces hold times
  • Improves response times
  • Reduces costs
  • Flexible pricing mechanisms